HFC Bank customers now have easier access to their bank account information with the launch of Alerts facility. The Alerts System provides automatic notification to customers by a Real Time Mobile Message or Email message of any activity on their bank account.
The HFC Bank Alerts facility provides alerts most of general aspects – from a deposit made in account to an overdue loan payments or a maturing Term Deposit to account balances at the end of each day. Customers can also receive alerts on ATM/POS withdrawals, personal cheque withdrawal or dishonored cheque.
“We understand our customers want easy access to their account information, hence we have invested in this facility that provides greater control on your finances through a whole host of customizable alerts.” says Acting CEO Mr. Raj Sharma.
Customers can choose the types of alerts they receive, how they are received, and can take necessary action. Alerts can be delivered by email or SMS text messages. Some alerts can also be registered and set up from the Customer’s Internet Banking facility. Alerts received through customers nominated email account is free of charge. For alerts received via SMS, a fee of $0.30 per alert applies. However, not all SMS Alerts are charged due to HFC Bank initiatives.
“There are security benefits too”, Mr. Raj Sharma said, “as real-time alerts lead to faster discovery, closer monitoring by customers and a proactive approach to the prevention of fraud.”
“We constantly explore to align our services to the rapid change in customer demands and make use of technology to deliver our services. In this age, the mobile phone is the primary source of information for many. With this Instant notification service, customers will know what is happening on their bank account on-the-go. Gone are the days when customer has to wait for a bank statements to see what all transactions happened on their account.” Mr. Sharma further added.
There are a whole host of parameters available on this facility that customers can set to their preference. Customers can call our call center on 132 001 or visit HFC Bank branches for more information.