HFC Bank’s customer commitment

In spite of the volatile economic condition, HFC Bank remains committed to supporting its customers and providing the best in customer service through innovative financial and digital enhancement strategies.

One of these strategies is the recent addition of 3 new ATMS. Strategically located at The Hub Complex in Waiyavi Lautoka, Total Service Station on Nadi back road and Shop & Save Supermarket in Valelevu, these ATMs strengthen the Bank’s digital reach for the convenience and comfort of its customers.

“HFC Bank strategically places ATMs at sites that offer optimum customer density whilst maintaining proximity to major facilities and roads to ensure our customers banking needs are met and within reach.” CEO Rakesh Ram said.

In addition to the Bank’s ongoing digital strategies, HFC Bank also recently signed an interchange agreement with BSP that will enable customers of both Banks’ to transact interchangeably on ATMs/EFTPoS machines. So HFC Bank customers will soon be able to access all BSP ATMs and/or EFTPoS machines to effect payment or withdraw funds and same applies vice-versa for BSP customers on all HFC Bank machines.

With one of the largest customer base in Fiji, BSP has a reliable network of over 120 ATMs and 1,500 EFTPoS machines within Fiji and is one of the largest, most successful banking organisations in the South Pacific.

These strategies, combined with the Bank’s existing interchange agreement with Westpac Bank plus HFC Bank’s e-lavo Agency Banking outlets, HFC Bank now offers one of the largest interchange platforms in Fiji.

HFC Bank is continually reviewing and enhancing it’s digital technologies and efficiencies to improve experience and accessibility, so customers can be sure to expect more innovative ways to Bank with HFC Bank.

“Our customers are always our first and utmost priority.” Rakesh stated.

“On that note, I’d like to congratulate Pacificque Du Sud Properties & Development Pte Limited on the successful opening of The Hub – a major commercial project on boarded by the Bank in April this year to stimulate economic growth in the West and boost overall economic development for Fiji. As proud financiers of this project, we wish you every success on future ventures. “ Rakesh concluded.