Security Tips

  • Select a password that cannot be easily guessed by anyone else. Do not associate your password with anything personal such as birthdays, names, phone numbers or other familiar words.
  • Create a password with letters, numbers or a combination of both, use upper and lower cases.
  • Never record your password on any software which retains it automatically, (e.g. any computer screen prompts or ´save password´ feature or the like on your Internet browser).
  • Change your password regularly. Change your password frequently if you access your account using a shared PC (e.g. Internet cafe).
  • Install virus detection software on your computer. This needs to be updated regularly to ensure that you have the latest virus protection.
  • You should never leave your PC unattended after you have accessed Internet Banking. Always log off after you have finished using the service.
  • If possible do not conduct any banking transactions in a public place (i.e. Internet cafe), as it is difficult to ensure that such PC´s are free of malicious programs (someone might be able to access your personal or account information).
Types of Fraud

It’s important to be aware of the various ways your privacy could be compromised. Identity thieves are coming up with new and creative ways to do this, so always be careful with your personal information and have the contact details of HFC Bank handy so you can contact us immediately if you suspect fraud.

A number of customers have been targeted with hoax emails. These emails appear to be genuine bank emails. Some emails inform the customer that their security details and passwords need to be updated by logging into an authentic looking, but fake website. The purpose of these websites is to obtain your log on details to access your bank accounts.

Others communicate security messages and advise you to install software from the email that checks and removes viruses. By downloading the software you are in fact tricked into downloading a virus. If you receive such an email, do not respond and delete it immediately.

The “over the shoulder looking” scheme occurs when a customer performs financial transactions while being observed by a criminal. A fair number of cases have been reported where customer’s account access data was obtained by the criminal just by observing customers at a public Internet access point.

HFC Bank will not send you an email asking for your Account Details, Financial Details, or login details for HFC Bank internet banking. Always make sure you sign in to when using Internet Banking. Or contact HFC Bank Support Centre for further assistance.

Account information

HFC Bank has implemented rigorous security mechanisms to ensure that your information and accounts are protected. The latest strong encryption technologies have been used to protect your data when being sent over the Internet, and the HFC Bank Internet Banking site uses public/private certificates to generate the security keys for your individual session. By doing this you can verify you are connected to the HFC Bank web site.

Access to your account information is controlled using your customer number and password and it is therefore very important for you to protect your password. As information sent between your browser and the bank is encrypted, it makes it very difficult for anyone to get your password from the Internet. It would be easier for someone to obtain your password by guessing an easy password (e.g. your birth date), or by stealing your password (if you had written it down), or by watching you type in your password.

You should choose a password that cannot be associated with some of your known personal information. Never disclose your password to anyone (not even someone claiming to be from the bank), and don’t write it down or store it on your computer. Most importantly, change your password regularly.


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