What is HFC Bank Internet & Mobile Banking?

HFC Bank Internet Banking is an application with security features that enables you to access your HFC Bank accounts from anywhere in the world where there is internet access. You can do banking from the convenience of your home or office via the internet, without visiting a branch or an ATM.

Using HFC Internet Banking you can:

  • view linked HFC account balances and transaction history
  • transfer funds between your linked HFC accounts
  • transfer funds to other HFC Bank accounts
  • transfer funds to accounts held at other banks
  • schedule (recurring) standing orders
  • request for:
    • statements
    • cheque books
  • pay bills to a list of billers who are registered with HFC Bank
  • place a Stop notice on a cheque/order a cheque book
  • maintain employee payroll lists for Business Customers

Mobile Banking gives you access to your accounts from your mobile web browser. All options are the same as Internet Banking.

How do I register for Internet & Mobile Banking?
  1. Visit the nearest HFC Bank and complete the registration form or download the Personal or Business Registration form from our website www.hfc.com.fj
  2. Submit the form to any branch of HFC Bank.
  3. HFC Bank staff will check, verify and accept your registration form.
  4. Call Centre Staff will register you and send you a letter confirming your registration to Internet Banking.
  5. Once you receive the letter, please visit our nearest branch with a valid photo ID to receive a password. Or if you have signed a Fax/Email Indemnity with HFC, email us at customercare@hfc.com.fj for assistance with new password.
  6. Log on to our website (www.hfc.com.fj) & click on the Internet Banking link. Enter your Member Login code and Password. Change your password.
  7. Read through the Terms and Conditions and provide your confirmation.

You are then ready to use the services available on HFC Bank’s Internet Banking,

Note: if you select ‘I Decline’ on the Terms and Agreements page, you will be returned to the Home page.

How do I register for Mobile Banking?

When you register for Internet Banking, automatically you gain access to Mobile Banking using the Internet Banking Member Login and password.
Click on the Mobile Banking link in the HFC Bank website www.hfc.com.fj

What happens if my Mobile Device is lost or stolen?

If you are using ‘Remember my ID’ setting on your Mobile app, then log on to your HFC Bank Internet Banking, select ‘Services & Help’ menu, select ‘Stop Mobile Banking’ to de-activate Mobile Banking. If you are not using ‘Remember my ID’ setting, there is no need to change your password.

Can someone access my Mobile Banking accounts if I lose my phone?

Because we require a Login Name and password and no information is stored on your mobile device, your information is safe.

How do I know I’m downloading the real app for Mobile Banking?

It’s important to download mobile apps from reputable sources only. Make sure HFC Bank is listed as the app publisher or seller in the app store or download site.

Is my personal information safe with HFC Bank Internet and Mobile Banking?

Yes. Your personal information is safe with us.

  • We us advanced encryption and monitoring technology
  • We secure your accounts with unique Login names and Password
  • We never request personal information through email
Can I use HFC Bank Internet and Mobile Banking to view my Business accounts as well as my Personal accounts?

Yes. If you require access to both your personal and business accounts, you can complete separate registration forms and have access to all your accounts.

Can I open a new HFC Bank Account or close a HFC Bank Account via Internet and Mobile Banking?

No. You will need to call into the nearest branch of HFC Bank to open or close an account.

How Can I Add or Delete the list of HFC Bank Accounts linked to my Internet and Mobile Banking?

You will need to complete a HFC Bank Internet Banking Maintenance form for Personal or Business account and submit it to your local HFC branch. Forms are also available online on www.hfc.com.fj

Can I view my HFC Bank Term Deposit accounts on Internet and Mobile Banking?

Yes, if you have nominated these accounts to be linked to your Internet Banking. Please note you will have a ‘view only’ access to your Term Deposit Account and will not be able to make any amendments.

Can I view my HFC Bank Loan accounts via HFC Bank Internet and Mobile Banking?

Yes, if you have nominated these accounts to be linked to your Internet Banking.

Are HFC Bank Internet and Mobile Banking secure? What can I do to maximize security?
  • To maximize security on internet banking, log out of internet banking using the Log-out button.
  • Keep your password and code confidential and secure and do not disclose to anyone.
  • Change your password regularly.
  • Do not write the password anywhere and save it in memory.
  • Do not use commonly known personal information such date of birth, address, child’s name as a password.
Can I allow other people to access my HFC Bank accounts using HFC Bank Internet and Mobile Banking?

To protect your personal information and your money, you must not allow other people to access your personal accounts through internet banking using your Login Name and Password.

Can I allow my employees to access my HFC Bank accounts using HFC Bank Internet and Mobile Banking?

This is applicable to Business customers (i.e. the account holder is an entity). The director(s) may authorise designated employees or an agent to have access.

What do I do if I forget my password?

If you have signed a Fax/Email Indemnity with the Bank, then you can email us at customercare@hfc.com.fj for assistance with issue/re-issue of password. A Customer Instruction Letter will be emailed for you to complete and scan back to us before we release a new password to you.

If you have not signed a Fax/Email Indemnity Form, please visit our nearest branch with a valid photo ID to receive a new password.

Can I use HFC Bank Internet and Mobile Banking to make payments to accounts at other banks?

Yes. Payments can be made from eligible HFC Bank accounts to an account with another bank within Fiji, using the Transfer Money function under Payments menu. You must ensure to enter the correct transfer request details as HFC Bank is not required to and does not check that the details provided by you are correct.

Note that funds are remitted daily (Monday to Friday not including Public Holidays) to other banks. There is a cut-off time of 11am and 2pm for funds to be remitted to the other banks using the RTGS system (Real Time Gross Settlement). The transfer of funds requests received after 2pm will take effect on the next business day at 11am.

If I transfer money today between my linked accounts on HFC Bank Internet and Mobile Banking, can I take it out at the ATM?

Yes. Money transferred between your linked accounts in the same currency through HFC Bank Internet Banking will be immediately accessible via an ATM if the account is able to be accessed via an ATM, and the funds are cleared.

Will HFC Bank Internet and Mobile Banking be available 24 hours, seven days a week?

Yes. HFC Bank Internet and Mobile Banking will ordinarily be available 24 hours, seven days a week. However, it is possible that access may be disrupted by a service being temporarily unavailable or where a system or equipment fails to function in a normal or satisfactory manner and during scheduled maintenance.

Do I incur fees for using HFC Bank Internet and Mobile Banking?

You can log onto HFC Bank Internet Banking, check your balances and view your transaction history free of charge. Transactions completed via HFC Bank Internet Banking may incur transaction fees. Please refer to HFC Banks Fee & Charges Brochure for further details.

Is there a limit on how much I can transfer using HFC Bank Internet and Mobile Banking?

Yes, there is a daily limit of FJD $2000 per day for Personal Customers and FJD$10000 per day for Business Customer.

Can I view my transaction history with HFC Bank Internet and Mobile Banking?

Yes.

Can I download my transaction history with HFC Bank Internet Banking?

You can choose to download your transaction history from HFC Bank Internet Banking.

How Do I Know I Am visiting a Secure Site for HFC Bank Internet and Mobile Banking?

It is mandatory to access Internet & Mobile Banking via our HFC Bank website www.hfc.com.fj as this helps ensure your financial information remains private and secure. You will know you are at a secured site when you see the https:// (where ´s´ stands for ´secure´) in the address field on your browser and the padlock symbol in locked position on your screen.

Why do the Internet and Mobile Banking Pages Expire?

Because the security of our site is important to you and us, page expiration occurs to prevent the pages from being stored in your browser´s memory and potentially accessible to other people or malicious programs. This feature is included to ensure the confidentiality of your accounts. Navigation is best using the built in menus and buttons within the Internet Banking pages, rather than using the browser’s forward and backward arrows.

This is especially important if you must use a public Internet service and computer, such as at a library or hotel when you are traveling. Page expiry prevents anyone from using the browser’s back button once you have left and possibly obtaining account information.

What should I do to ensure my privacy is protected?

Always sign out of Internet and Mobile Banking to close the active session.

  • Close your browser at the end of each Internet and Mobile Banking session
  • Change your browser settings so that the secure pages you access are not saved on the hard drive
  • Regularly change your password
What do I do if I think someone is using my accounts?

You will need to contact our Call Centre Staff immediately, who will confirm your identity and issue a new password. As a precaution, you should verify all transactions viewed in Internet and Mobile Banking against paper-based statements issued on your accounts. If necessary, you can order up to date statements. This should assist you in spotting any suspicious transactions.

 

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