Internet Banking Contact Us

Our Call Centre Consultants are available Monday to Friday, 8am to 5pm to assist with your enquiries. They can be reached via the following telephone numbers:

  • 3316 555
  • 132001
  • 5500

You may send us an email at for general enquiries or visit any of our branches listed below:

  • Suva – 371 Victoria Parade
  • Nakasi – Rups Mega Complex
  • Ganilau House – Ganilau Building, Scott Street, Suva
  • Lautoka – 163 Vitogo Parade
  • Nadi – Queens Road, Namaka
  • Labasa – Main Street
How to reset your login details for HFC Bank Internet Banking

If you have forgotten your login details for Internet Banking, or your password is blocked due to invalid attempts, your password will need to be reset.

For issue and re-issue of password, or uplifting of Block code, please visit our nearest branch with a valid photo ID. You must complete a Customer Instruction Letter at the branch before a new password can be issued.

Alternatively, if you have signed a Fax/Email Indemnity with the Bank, please email us at for assistance with issue/re-issue of password. A Customer Instruction Letter will be emailed for you to complete and scan back to us before we release a new password to you.

This process also applies to clients residing abroad, who have signed a Fax/Email Indemnity with HFC Bank.

You may contact our Call Centre Team on 3316 555, or 5500 (if using a mobile) Monday to Friday, between 8.00am to 5.00pm (excluding Public Holidays).

For customers calling from outside of Fiji, the local number is 679 3316555.




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