HFC Bank completed it’s first month of business operations on 3rd of April and the results are impressive. Chief Executive Officer Isikeli Tikoduadua said that the interest from the existing and potential customers have been tremendous with number of accounts opened and the funds acquired. Loans underwritten were very good. He said simultaneously we have received so many enquiries on the products and services offered via walk in clients, over the phone and via the website www.hfc.com.fj. In addition, our passionate staff are out on the road visiting existing and potential customers, making presentations. Our Customer Call Care program is all about being there for our customers and taking Banking Services to them. Both our deposit and lending products are very competitive and are tailor made to suit the needs of our customers. “The feedback from our corporate customers, around the country that we visited during the month has been very encouraging” said Tikoduadua. Our goal is to provide our existing and potential customers; Corporate and Business, Small to Medium Business clients , Individual (personal) customers and Micro-Finance clients; a range of banking products from savings accounts, term deposit and cheque accounts and in order to support our growth we are running a campaign on this, he said. “Even people in the outskirts as far as Rakiraki have come to our nearest branch to open the account and it is very emotional to note that when they say it is their own bank” said Tikoduadua. We recently had a radio talk back show where our staff were happy to take queries from the customers and provide them instant feedback. HFC Bank has products and services for each segment of customers that includes young and seniors, those that have micro finance projects and those based in rural areas.
On the banking operation, he said that it has been very smooth and above expectation as lot of work had been done with preparation and training of our staffs. We continue to review our processes in order tobring about efficiencies to meet customer expectation and ensure that compliance is embedded from day one. “As we further enhance our Phase One of banking, we are also looking at second phase that includes expansion of foreign exchange services, trade finance, internet and SMS banking, that may take next 6 months”, he added. “We also looking at improving our representation across our country with agency and other means of distribution channel in the next three months,” he added. HFC has been in the operations since 1962 and was granted banking business license last year and commenced banking business from 3rd March this year. It is a subsidiary of Fiji National Provident Fund and Unit Trust of Fiji. “This bank belongs to the people of Fiji and is the Pride of our Nation” emphasised Tikoduadua and he thanked all the stakeholders, including government, regulators, customers, shareholders, staff and other business partners for the continuous support.