If you have forgotten your login details for Internet Banking, or your password is blocked due to invalid attempts, your password will need to be reset.
For issue and re-issue of password, or uplifting of Block code, please visit our nearest branch with a valid photo ID. You must complete a Customer Instruction Letter at the branch before a new password can be issued.
Alternatively, if you have signed a Fax/Email Indemnity with the Bank, please email us at email@example.com for assistance with issue/re-issue of password. A Customer Instruction Letter will be emailed for you to complete and scan back to us before we release a new password to you.
Above process also applies to clients residing abroad, who have signed a Fax/Email Indemnity with HFC Bank.
You may contact our Call Centre Team on 3316 555, or 5500 (if using a mobile) Monday to Friday, between 8.00am to 5.00pm (excluding Public Holidays).
For customers calling from outside of Fiji, the local number is 679 3316555.