HFC Bank, Fiji’s only local bank, plans to deepen its Retail banking business in 2017. Reflecting on 2016, Chief Executive Officer Ross Munn said last year had been a challenging one for the nation with effects of TC Winston. Our sympathies go out to those who lost a loved one, properties and the personal belongings. We at HFC Bank, together with Government initiatives and RBF guidelines have been at the forefront to assist our customers and contribute in nation building after the cyclone.
The historic Gold medal win at the Rio Olympics by the Fiji Seven’s team and our association with Fiji Rugby Union is a proud achievement for us, said Mr. Munn. In the year; HFC Bank continuously reviewed its products and services, which included Trade Finance Facility, special Savings Deposit products, Viti Drua Premium savings account at interest rate of 2.43%, and focus on convenient banking with Saturday banking operation that commenced in August 2016.
For the year 2017, Mr. Munn said the Bank will focus on its Retail Business segment with structural changes, expansion programs and enhanced service delivery. The Bank will open its main Banking Branch in the heart of Suva city in Ganilau House and will relocate its Nakasi Branch from Tebara Plaza to the new Rup’s Bazaar complex in Nakasi. Both the branches are expected to be operational by April 2017. These expansions will provide more accessibility to our retail and business customers said Mr. Munn. We are also looking at extending banking hours for our customers at our new Nakasi branch once operational, he added.
On other plans for the year, the bank is exploring to increase its footprint with a new branch in Ba. HFC Bank will continue to expedite projects on hand that includes, improved technological system with Customer Alert services by end of January and enhancements of Internet Banking Services with Biller pay services by February. The Bank also looks at rolling out the Banking Agency Business, targeted to retail and rural segment before end of June, informed Mr. Munn. He also said that Bank its reviewing its current technological platform with view to improve services and reporting line, especially in Foreign Exchange and International Business.
With these expansion plans and to be more customer centric, equal attention will be given to the compliance, risk management, asset quality and governance of the Bank, added Mr Munn.
So the year is quite exciting for us and we have lot to offer to our customers with our exciting products and services, he said. On behalf of the Board, Management and Staff, Mr Munn wished everyone a very Prosperous and Happy New Year.